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By the end of the session you will be able to:

  • Recognise the influence of non-verbal communication on every interpersonal exchange.


  • Differentiate between a variety of thinking styles and assess the implications of lateral eye movement.

  • Identify key signals which provide indications of created and constructed images.

  • Practice active listening techniques and demonstrate that key messages have been retained,

  • Recognise 6 masked signals commonly transmitted by your colleagues.

  • Be able to take steps to alter any non verbal messages you deliver to others.

  • Use a selection of effective responses designed to confirm intuitive hunches when interpreting NVC.


  • “Nobility and dignity, self-abasement and servility, prudence and understanding, insolence and vulgarity, are reflected in the face and in the attitudes of the body whether it is still or in motion”.

    Socrates