By the end of the session you will be able to:
Isolate situations when differences of interest may promote team development
Define conflict and distinguish it from competition.
Identify the common causes of conflict.
Confirm the range of strategies available to you when effectively dealing with challenging situations.
Select appropriate methods or response to difficult situations at work.
Increase acceptance of ambiguity and diversity within the workplace.
Classify different categories of difficult behaviour and uncover potential personal drivers.
Dissolve potentially volatile situations through active listening.
Recognise non verbal indicators to help support constructive resolution.
Learn how to abandon the concept of winning and losing when faced with
challenging people.
Option to run this workshop either as a one day workshop or as a condensed
half day session.
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"When the adult is in charge of the transaction, the outcome is not always predictable. There is always the possibility of failure but also there is the possibility of success. Most importantly, there is the possibility of change..".
Thomas Harris
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