By the end of the session you will be able to:
Identify what is and what is not, a problem and provide explanation for your decision.
Apply a 7 stage problem solving model to any work situation to support the delivery of an achievable outcome.
Practice a method of creating a range of options when seeking to identify possible problem causes.
Use a range of filtering techniques to promote rational decision making.
Apply a range of problem solving techniques including Ishikawa, Beckhard and Forcefield Analysis.
Isolate appropriate opportunities for team involvement in the decision making process.
Achieve an outcome – resolve an identified concern within the workplace using course materials and be able to present your results to key stakeholders.
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"In the confrontation between the stream and the rock, the stream always wins - not through strength but by perseverance".
H. Jackson Brown
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